A message from our Managing Director
Who are we?
Its simple, we are a real estate company that provides your real estate needs. We specialise in Residential Sales and Property Management and Commercial Sales and Property Management Its our job to make being a vendor, buyer, landlord, tenant or investor easy. Its our job to solve your real estate problems.
We are a customer centric organisation that uses good work practices and the latest IT to bring service to you. Not slot you into a system. We want to cater for your needs.
We want to deliver quality advice and information so you can make informed decisions. It’s not about us winning awards, or tacky slogans saying “we want to exceed your expectations”, that is just marketing pulp.
We are here for you.
We are not a boutique
It’s always amused our principal about the way some of the newer or smaller agencies market themselves as boutique, as if that is an advantage. They espouse personal service and close contact which is all well and good until the operator goes on holiday or is sick. Then what happens? Or better still when the boutique grows and suddenly your personalized service is with someone else! At First National Cairns Central we have always been and will always be a full corporate structure. You will have a specific property manager or sales consultant, but they will have support so in the times of sickness and holiday you will always be looked after.
We are not a specialist agency
Again, whilst the heading of a “specialist agency” may be attractive in the beginning, at some point in time you will need the other service that is just not available from a property management only or just sales office and you will find yourself looking elsewhere, somewhere where you do not have a long standing trusting business relationship. We like to form long term trusting relationships.
Full range of services
We offer a full range of services to cater for the home owner, the investor, the developer, and the tenant. We can utilise all the proven methods of sale, Private treaty (for Sale) Auction, Tender, or expressions of interest. Our in-house auctioneer David Forrest has won many awards and has competed twice on the international level. If you are going to auction your property, make sure you get a proven auctioneer, it could make you money! As a purchaser, take advantage of our quick alert systems delivering our new listings direct to your choice of device, be it computer, tablet or smart phone. As a landlord or investor, we use the latest management software and systems and work hard to reduce your vacancy time by getting your properties details to potential tenants quickly.
First National Cairns Central & local network
First National Cairns Central is obviously part of a national network but more importantly we are also part of a FNQ network of six agencies. Cairns Central, Cairns Beaches, Kuranda, Atherton, Innisfail, and Mission Beach. All committed to working together to deliver premium property services.
First National Network
Business consultancy, IBISWorld report into the real estate industry puts the First National network as having the third largest market share in Australia. It is also the largest Commercial network in Australia under the” First National Commercial” banner. First National is not a Franchise network but a marketing cooperative. This is a big difference and a difference that we believe can affect you. Although both systems allow for local ownership the franchise system is very much answerable to the head office or franchisor. The First National structure provides for a much more flexible framework allowing each office to more easily adapt to the specific needs of an area rather than accept policy that is formulated to suit the whole country or at best a state. First National is also industry leaders in technology and e marketing and the use of social media. We believe these differences are part of the reason we have done so well with the Canstar survey!
First National has won No1 for customer satisfaction in independent national survey in 2016 & 2017 and runners up in 2018. First National is very proud to have achieved this sort of recognition from the market place! We know that our systems and marketing are good, but it is our people that do the heavy lifting in customer service. We pride ourselves in being able to deliver results to our vendors, landlords, buyers and tenants. We all have different needs and wants, and it is up to us to deliver the results.
The First National network is strong believer in the youth of our nation. We are national supporters of the Young Achievers’ Awards. The Awards aim to encourage, acknowledge and reward the achievements and valuable contribution young individuals make in their local communities. We are also an official partner with Kids Help Line. An organisation to help steer young people aged between 13 & 25 through the ups and downs of life. Locally we work closely with Ronald McDonald House Charities and David is looking forward to conducting this year’s charity auction.