Tenant Information

Tenant Information

(Please click on headings below for Quick Reference)



     

At First National Cairns Central we want to make finding the perfect rental property easy. As one of Cairns largest Property Managers we can offer you a vast selection of properties from luxury apartments to the family home. Renting a property should be a stress-free process and our relationship with you as Property Managers we hope will be a long and rewarding one.
 
Below is not an exhaustive list. You should acquaint yourself with the terms of your lease agreement and the documentation given to you when moving in. We wish you pleasant enjoyment of your property and should we be able to help you in any manner please do not hesitate to contact our office. 

 

How Do We Find A Property?
How Do I Book An Inspection?
How Do I Apply For A Rental Property?
How Long Does It Take To Process An Application?
Do I Have To Sign A Tenancy Agreement?
Do I Pay A Bond?
What Is An Entry Condition Report?
How Do I Pay Rent?
Who Connects The Utilities?
Do I Need To Take Out Insurance?
Am I Responsible For Smoke Alarms?
Who Manages The Pool Safety Requirements?
What Legislation Should I Know?
How Do I Deal With Repairs? (Non-Urgent)
What If The Repairs Are Urgent? (Emergency)
Do I Have To Have Routine inspections?
What If I Want To Extend My Lease?
What If I Have To Leave Before My Lease Ends?
How Do I Give Notice To Vacate?
How Do I Vacate?
How Do I Get My Bond Back?
Who Is The Residential Tenancies Authority?

 
 

How Do We Find A Property?

The first step is finding a suitable rental property that you will enjoy living in for the entirety of your lease. Choose carefully and take into consideration what you want & need in a home. Your considerations should include location to schools, shops, parks and of course work. They also should include the properties accommodation, no point renting a two bed unit with a family with three children. To view our available rental properties click here.

How Do I Book An Inspection?

Once you have found a property that interests you that we manage, to make booking an inspection easy, you can use our 24/7 viewings booking system called Inspect Real Estate. Simply click on the red ‘book inspection’ button on the internet property advertisement.
 

How Do I Apply For A Rental Property?

You can apply online or the inspection manager will have a hard copy of the application form at your viewing appointment. To ensure your application can be processed quickly make sure all the information requested is provided, is accurate & that those being used as referees are aware & willing to respond in a timely manner. Note: All persons that intend to occupy the premises who are over the age of 18 must complete an application form.
The following information is required in order to process your application:
  • Basic personal details
  • Details of your current and past addresses
  • Next of kin contact details
  • Details of rental history including rental references
  • Personal and professional references
  • 100 points of identification:
    Driver’s license, passport, 18+ card, birth certificate (50pt each)
    Bank/credit card, phone/electricity account statement (25pt each)
  • Employment details or proof of income
  • Last two pay slips
  • Employment contract
  • Letter of parental support if a guarantor is required
  • Bank statement showing savings or large lump sum deposits
  • If the Property is pet friendly, the Applicant must also complete and attach to Application Form a copy of the pets details including registration & photo.
You can submit your application by handing it in at the property inspection, dropping off to our office or you can fax (07) 4031 0996 or email it to reception@fncairnscentral.com.

How Long Does It Take To Process An Application?

You will be kept up to date with each step your application takes from being processed, then given to the property manager to discuss with the owner.
The application process is usually delayed when your employer, previous agents & referees do not respond quickly. Please make them aware we will be in contact.
As your application is a high priority, our office always endeavours to have an answer to you within 48 hours.

 

Do I Have To Sign A Tenancy Agreement?

We will call you to advise your application has been successful. You will then be required to come into the office within 24 hours to sign the lease documents. Until the lease is signed the rental property will still be advertised.
 
At our sign up appointment all individuals who are listed on the lease need to be present. We will read through the General Tenancy Agreement and your obligations as tenants when dealing with rent arrears, maintenance, smoke alarm & pool safety as well as your responsibilities when vacating the rental property.
 

 

Do I Pay A Bond?

A rental bond is required under all of our lease agreements. It is equal to four weeks rent as specified in current Queensland legislation. The bond must be paid in advance and is held in trust by the Residential Tenancies Authority until the rental agreement is ended. The bond will then be refunded, provided the property is vacated in a satisfactory state with no damage and a professional level clean.
 

What Is An Entry Condition Report?

Queensland legislation states that you have 3 days to return the signed/amended copy of your entry condition report (RTA Form 1a). Should you not return the report we will use the blank copy you received for the end of tenancy comparison, regardless of whether you agree to the original report of not.
 
Entry Condition Reports are used at the end of the tenancy to assess that the property has not been damaged or neglected and that any issues are repaired and paid for out of the bond mentioned above. It is imperative that great care and attention is given to completing this report at the beginning of the tenancy as it will eliminate many arguments at the end of the lease.

 

How Do I Pay Rent?

As a tenant it is your responsibility under the legally binding lease agreement to pay rent in the manner specified in the lease. As Property Managers we are obliged to chase late payments however we are sure you would rather not hear from us. We recommend that you set up a periodical payment from your bank account, if you are not sure how to do this one of our Property Management team is able to assist.
 

Who Connects The Utilities?

It is a tenants responsibility to ensure power, gas, phone and internet has been connected into your name for your new rental property.
If you would like us to arrange these connections on your behalf, please complete the Direct Connect form on the back of the
application form – This is a free service to you.

 

Do I Need To Take Out Insurance?

It is your responsibility to insure your own belongings and furniture.
 

Am I Responsible For Smoke Alarms?

As Property Managers under Queensland legislation we are required to have the smoke alarms checked when you move in & each time the lease is renewed. This is done through our contractor Smoke Alarm Solutions www.smokealarmsolutions.com. They will contact you directly using the required Form 9 (Entry Notice) and collect keys for access from our office. Should the battery go flat, it is your responsibility to arrange replacement.
 

Who Manages The Pool Safety Requirements?

All of our properties have current pool safety certificates in place, however this can be made non-compliant by the careless placement of objects near the pool fence. Please do not put pot plants, garden furniture or stack items near the pool fence. Refer to the below link for more information on Pool safety.
http://www.hpw.qld.gov.au/SiteCollectionDocuments/GuidelinesForPoolOwnersAndPropertyAgents.pdf

 

What Legislation Should I Know?

First National Cairns Central’s actions as Property Managers are governed by the Residential Tenancies and Rooming Accommodation Act 2008 & Property Occupations Act 2014. For a copy of these Acts click on the links below:
Residential Tenancies And Rooming Accommodation Act 2008
Property Occupations Act 2014

 

How Do I Deal With Repairs? (Non-Urgent)

Click on the maintenance icon above to lodge a maintenance request through our Maintenance Management system that allows you to log issues 24 hours a day 7 days a week.
 

What Happens If I lock myself out or lose my keys?

During office hours we are happy to help. Please call us on (07) 40469300 to see if a spare key is available for you to collect. Collected keys must be returned within 24 hours. Outside of working hours it is your responsibility to contact a professional locksmith.
 

What If The Repairs Are Urgent? (Emergency)

Whilst we hope your tenancy will be trouble free, situations may arise that require urgent attention. Please follow the following procedure when dealing with Emergency Maintenance:
  • Emergency maintenance must be reported immediately. All emergencies must be phoned through to the office on (07) 40469300 as soon as possible and then formalised online or in writing. Outside of office hours contact 0438 700 282.
  • If you have endeavoured to contact our office unsuccessfully for the required approval then it is requested that in such an emergency you contact the nominated repairer directly.
  • If the nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair. The tenant can pay the repairer themselves and get the money reimbursed or get the repairer to bill First National directly.
WARNING: If the repair does not fit into the Emergency repairs list below as set out in the current legislation you will be charged the call out fee.
 
Residential Tenancies & Rooming Accommodation Act 2008
Section 214 - Meaning of emergency repairs
Emergency repairs are works needed to repair any of the following-
(a) a burst water service or a serious water service leak;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak
(e) a dangerous electrical fault;
(f) flooding or serious flood damage
(g) serious storm, fire or impact damage
(h) a failure or breakdown of the gas, electricity or water supply to premises;
(i) a failure or breakdown of an essential service or appliance on premises for hot water, cooking
or heating;
(j) a fault or damage that makes premises unsafe or insecure
(k) a fault or damage likely to injure a person, damage Property or unduly inconvenience a
Tenant of premises;
(l) a serious fault in a staircase, lift or other common area of premises that unduly
inconveniences a Tenant in gaining access to, or using, the premises.
 
All other repairs are considered to be routine repairs.

 

Do I Have To Have Routine inspections?

First National Cairns Central will carry out periodic inspections on the property to ascertain the condition of the property, the manner in which the property & garden is being looked after, necessary maintenance requirements and that there are no breaches of the Tenancy Agreement. (A minimum of 7 days written notice will be emailed to you on all occasions).
 

What If I Want To Extend My Lease?

3 months prior to your tenancy agreement expiring we are already contacting the landlord to obtain their instructions regarding the lease renewal they will be taking into consideration whether your rent has been consistently paid on time and how you are presenting the home at your routine inspections.
The landlords are provided with an up to date rental appraisal so they can make an informed decision regarding the rent.
2 months prior to expiry we will issue you the tenant with a Tenancy Agreement Extension Offer.
 

What If I Have To Leave Before My Lease Ends?

Should unforeseen circumstances arise and you need to vacate before your lease end date a ‘break lease’ application must be made. In this circumstance we will seek a new tenant on your behalf at your expense to take occupancy in the property as soon as possible. Please note that the new tenant must be approved by the landlord and that you are responsible for all rent payments up to the move in date of the new tenancy or the expiry of your lease, whichever comes first. Bond will be dealt with in the normal manner. 
 

How Do I Give Notice To Vacate?

If you wish to terminate your lease at the end of the lease period, current Queensland legislation requires you to fill out the RTA Form 13 (Notice of Intention to Leave) giving a minimum of 2 weeks’ notice. A copy of this form is available above.
 

How Do I Vacate?

Vacating a property can be the most anxious and stressful time for a Tenant. Please refer to our cleaning checklist as a guide on preparing the property for the vacate inspection.
 
Our tenants are encouraged to attend the vacate inspection with the Property Manager where the entry condition report will be used to ensure the property has been brought back to the same condition as at the start of the tenancy (with fair wear & tear considered).

 

How Do I Get My Bond Back?

If the Property Manager and tenant agree on the bond to be refunded, they will together submit a bond refund request form. Once this is complete, you will be refunded the agreed amount as directed by the form. If the tenant and Property Manager disagree on the return of the bond, you may file a dispute to the RTA in Queensland.
 

Who Is The Residential Tenancies Authority?

The Residential Tenancies Authority is a state government statutory body that makes a positive difference to Queensland's residential rental sector. The RTA provides tenancy information, bond management, dispute resolution, investigation, policy and education services. The RTA have a collection of informative tenant fact sheets which can be found at - https://www.rta.qld.gov.au/Renting